COVID-19 Travel Assistance

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Aura Assistance is a specialised COVID-19 global emergency assistance plan. Following the events of COVID-19, many governments were forced to close their borders, having a crippling effect on many tourist dependent economies. Aura Assistance offers a fast acting and dependable solution to enable the safe and practical opening of a country partner’s tourism doors without threatening the health service infrastructure and the financial burden that comes with it. Stringently developed in conjunction with local government and tourism partners, Aura Assistance provides bespoke coverage for illnesses and/or accidents, including but not limited to COVID-19, quarantining and evacuation/repatriation.


Our portfolio managers have a wealth of experience in their niche line of business and combine this with a dedication to helping our broker partners win and retain more business.

Tom Green

Director, Aura Underwriting

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0203 960 2948


We are committed to always providing clear detail on our specific risk appetite to allow you to better understand our underwriting proposition.

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Risk Appetite


  • Separate coverage plans for Turks and Caicos and British Virgin Islands (Aura Assistance is exclusively the only provider recommended and backed by The Turks and Caicos Hotel and Tourism Association)
  • We are in discussion with a number of other countries with the prospect of partnering and adding more destinations to our exclusive roster
  • Due to the bespoke nature of our product, each country’s offering is designed specifically around their own unique requirements and those of their tourist visitors
  • We are not restricted to any generic coverage levels and can tailor a product for each country partner
  • For Turks and Caicos and the British Virgin Islands, we offer the core coverage levels of USD100,000 each for Medical Costs and Repatriation/Evacuation, as well as USD5,000 for cost of quarantining. See each country’s web page for a full list of coverages and limits offered
  • Simple flat pricing per person for each country product, with no age limits and no COVID-19 related exclusion for tourists with pre-existing conditions


Our wider teams are made up of leading underwriters and dedicated suppport staff to ensure that your experience working with us is forever a positive one.

Deandra Santangelo

Associate Director, Aura Underwriting


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Tim Bilborough



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